Everything we do starts with one question: “How does the customer see this?”
We treat your investments as our own. In other words, with the utmost care.
Our team has full-stack skills and technical expertise, so we’re not afraid to get in the weeds with you.
The world is constantly changing. Your strategy should, too. We deliver strategies that evolve, adapt, and grow with your business.
Sound boring? Not the way we do it. Our workshops bring smart, diverse groups of people together for brainstorms, experiments, insights, and inspiration. It’s actually kind of magical.
It’s not enough to have plans — they need to be put into action. We’re available to help execute ideas by acting as an advisor or general contractor after the initial engagement.
Spin Master wanted to diversify their sales channels and develop in-house DTC marketing capabilities. We designed strategy workshops, acted as e-comm product managers, and headed growth marketing. Once the DTC channels were validated, we transitioned responsibility to their in-house team.
Sales and profitability increased while reducing reliance on third-party media thanks to our collaborative approach and expertise.
launched five DTC brands in eight months
Holler needed dating app behaviour research in an effort to understand whether anyone would use in-app icebreaker games and, if they would, how ultimately they’d do that. We also provided product feedback based on user testing.
Insights were gathered from 45 participants across 15 apps to develop four product prototypes, including functionality recommendations and monetization opportunities. We validated these prototypes and produced frameworks for continued development, resulting in well-received products that stood the chance of standing out and receiving investment.
Developed dating personas from 45 interviews across 15 apps and briefs for four prototypes
We partnered with Cengage to enhance customer-focused marketing across various digital touchpoints. We facilitated a strategy workshop and designed UX wireframes to guide the positioning, messaging, and design process.
Our customer-centric approach improved user experience and stronger engagement with our client's brand. The new marketing approach was highly successful, driving increased traffic and conversions across digital channels and earning positive customer feedback.
Developed a cohesive strategy and customer journey across owned and paid media channels to increase revenue by 20% YoY
Building a strong brand means having a clear mission, communicating it well, and meeting customers where they are.
UX is baked into everything we do, because the true test of a brand is how it's experienced by customers and end users.
We take a lean, data-driven approach to marketing strategy. By getting ideas to market quickly, we can help you learn, iterate, and grow.
We believe strategy is not a phase, but a way of making deliberate decisions. We apply this long-term perspective to help execute your vision.
Have a strong brand and want to expand its reach?
We’ll uncover, conceptualize, and find the right licensing opportunities, extensions, and partners.See our full list of services
Latest insights about customer experience
Thoughts, updates, and fresh POVs on evolving sustainably with goals in mind. Read more Customer Experience insights from Part and Sum.
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